Terms & Conditions

Welcome to Empowering Leap! Before we start working with you we ask that all of our clients accept these terms and conditions which will apply to the Services that we provide to you. If you’ve got any questions please contact janette@empoweringleap.com.

Who we are

Empowering Leap Limited is a limited company registered in England and Wales under company number 13781497, registered address at 167-169 Great Portland Street, 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF 12444896 (“we”, “us”, “our”).

2. Our Services

We provide One-To-One Coaching and Reiki services to individuals and from time to time we may host events (“Services”).

2.1 Coaching

Coaching is a thought-provoking and creative process that inspires you to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals. In order to enhance the coaching relationship, you agree to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the programme.

You are solely responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and your coaching calls and interactions with us. As such, you agree that we are not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by us.

You acknowledge that coaching is a comprehensive process that may involve different areas of your life, including work, finances, health, relationships, education and recreation. You agree that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively your responsibility.

You acknowledge that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is your exclusive responsibility to seek such independent professional guidance as needed. If you are currently under the care of a mental health professional, you must let us know and it is recommended that you promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by us.

2.2 Reiki

As a Reiki practitioner we do not diagnose conditions, nor do we prescribe substances, perform medical treatment or interfere with the treatment of a licensed medical professional. We are not healthcare professionals and therefore all Reiki treatments received from our practitioners are not to be construed as a substitute for medical examination, diagnosis or treatment. Only a licensed medical professional is deemed qualified to give make any diagnosis or give treatment recommendation. It is strongly advised that you see a licensed health care professional for any physical or psychological ailment you may have, and always consult a doctor before making any changes to your existing medical care, including starting or stopping any medication and treatment.

3. Booking & Cancellation

3.1 Coaching and Reiki

Before we engage in any coaching or Reiki services we will agree a schedule of fees and indicative timetable of sessions with you. Any series of sessions purchased as a bundle must be completed within 12 months of the first session in that bundle.

Times and dates for each session in which we provide coaching or Reiki will be agreed between us. Please provide as much notice as possible should you need to cancel, postpone or reschedule your session. We reserve the right to charge up to 100% of the session fee should you provide less than 48 hours’ notice or repeatedly (more than 3 times) cancel, postpone or reschedule your session with less than one week’s notice.

Prior to the third session in any bundle, either you or we may terminate or discontinue the coaching relationship provided that you agree to provide at least 72 hours’ notice prior to any session already booked. In such circumstances we will refund you the value of the sessions remaining in the bundle. If you wish to terminate the coaching relationships after the third session in any bundle, you may do so but the remaining sessions in the bundle will not be refunded. If we wish to terminate the coaching relationship after the third session in any bundle, we may do so provided that we refund you the value of the sessions remaining in the bundle.

3.2 Events

Tickets purchased for any event are non-refundable.

In the event that we need to reschedule an event due to circumstances outside our reasonable control (including, without limitation, transport strikes and/or COVID-19), we will transfer your ticket to the new date.

In the event that we cancel the event for any reason, we will issue you a refund.

We may exchange the format, content, venue, speakers, hosts, moderators and/or timing of an event, including a change from a physical event to an online Event.

4. Payment

Payment will be due in accordance with the schedule of fees agreed.

5. Our Liability to You

Except as expressly provided in this Agreement, we make no guarantees, representations or warranties of any kind or nature, express or implied with respect to the Services negotiated, agreed upon and rendered.

Except to the extent that our liability cannot legally be limited or excluded, we shall not be liable to you for any indirect, consequential or special damages and notwithstanding any damages that you may incur, our entire liability under this Agreement, and your exclusive remedy, shall be limited to the amount actually paid by you to us under this Agreement for all Services rendered through and including the termination date.

6. Data Protection

You can find out more about what personal data we collect relation to various groups of individuals and how we handle it in our Privacy Policy.

By attending any event you acknowledge that photographs and filming may take place at the event. We reserve the right to use images and videos recorded at the event with your photograph and/or likeness in future marketing materials, including social media channels, websites, and print material, without obtaining any further approval from you or making any payment to you. If you do not wish your photograph to be taken at an event please notify the photographer during the event and we will use reasonable endeavours to comply with your request

7. Confidentiality

Subject to the remainder of this paragraph 7, we will maintain the confidentiality of all information (documented or verbal) that you share with us as part of this relationships and our relationship with you (“Confidential Information”). We will maintain, store and dispose of any records that include Confidential Information in a manner that promotes confidentiality, security and privacy and complies with any applicable laws and agreements. We will not disclose any Confidential Information to any third party. Save to the extent required by law, we agree not to disclose any information pertaining to you without your written consent. Please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege.

Confidential Information does not include information that: (a) was in our possession prior to its being furnished by you; (b) is generally known to the public or in our industry; (c) is obtained by us from a third party, without breach of any obligation to you; (d) is independently developed by us without use of or reference to your confidential information; or (e) we are required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to us and as a result of such disclosure we reasonably believe there to be an imminent or likely risk of danger or harm to you or others; and (g) involves illegal activity.

8. Entire Agreement

These terms reflect the entire agreement between us and supersedes all prior written and oral representations.

9. Governing law and jurisdiction

The agreement between us will be governed by the laws of England and Wales. If any dispute arises, such dispute will be subject to the exclusive jurisdiction of the English courts; however, we may pursue any claim for unpaid fees or expenses in any appropriate jurisdiction.